August 25, 2008

We receive a great number of inquiries every day. Since many of these are of a similar nature, below is a list of the most frequently asked questions for your reference. If your question is not answered here or elsewhere on hbg-international.com, check out the F.A.Q. page the main Hachette Book Group USA website or simply email us at International Inquires.

Help! I have an urgent problem with my order. Who do I contact?
For immediate assistance, contact International Customer Service via e-mail at cs.international [at] hbgusa.com or by telephone at +1.617.263.1904, or your HBG Sales rep.

Who is my HBG international sales representative?
Please visit our International Contacts page for your rep’s details. You are welcome to contact your sales rep directly. If your country our territory is not listed, please contact Kara Wylie in our New York office at Kara.Wylie [at] hbgusa.com. Our reps our often on the road, but they or Kara will get back to you as soon as possible.

How do I place an order or open an account?
If you are an international bookseller, wholesaler or distributor, please contact your sales rep. Our rep will guide you through the process of establishing an account, providing information about our many publications and helping to sort any issues.

If you are not a traditional bookseller, but are interested in purchasing books in quantity, you are welcome to contact Kara Wylie in our New York office who will direct you to the best person to assist you.

If you are an individual overseas wanting to purchase some of our titles, we ask that you contact your local bookseller or visit an online book retailer.

How do I request an author interview or appearance?
If you are in the UK, Australia, New Zealand, South Africa or India, please email your publicity request to Eileen Lane at eileen.lane [at] hbgusa.com. All other requests should go to Diana Pho at diana.pho [at] hbgusa.com. Please include in your request:
– A brief desciption of your company/publication
– Type of request (e-mail interview, book signing, guest lecture, etc)
– Any deadlines or dates.
The more information that you can provide, the easier it will be for us to help you with your request.

Where can I get cover images?
Many of our book covers are ready to download online on our main website. Using the Search function, images can be downloaded from the book’s individual page. Please check the domestic website before contacting us.
Covers of our International Editions are also be available on this website. You can search under International Editions category for the title you’re looking for, or do a general website search.
If you cannot find the cover you need, please contact Diana Pho at diana.pho [at] hbgusa.com.

How do I request materials for a book fair or event, like posters and samples?
All requests for book fair materials should be emailed to Diana Pho, International Marketing Assistant at diana.pho [at] hbgusa.com.

I’m an author looking for an American publisher for my book. Can I send you my manuscript?
Thanks for thinking of us, but we’re the export sales department for the Hachette Book Group and cannot accept manuscripts. Please visit the HBG main website FAQ for our current policy regarding unsolicited manuscripts.

I’m a publisher and want to buy rights for one of your titles, or sell you translation rights for our titles. Who do I contact?
Please contact Valerie Pollock at valerie.pollock [at] hbgusa.com in our Subrights Department.

I’d like to apply for a job at HBG. Who do I contact?
All resumes and CV’s can be sent to our Human Resources Department at hr.resume [at] hbgusa.com.

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